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Privacy Policy

Last updated: 27 October 2026

Nativ Technologies ("Nativ", "we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our services.

Information We Collect

We may collect information about you in a variety of ways, including:

  • Personal data you voluntarily provide (name, email, company information)
  • Usage data collected automatically (log data, device information, cookies)
  • Content you submit for translation through our platform

How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain our services
  • Improve, personalize, and expand our services
  • Communicate with you about updates, support, and marketing
  • Process transactions and send related information

ChatGPT Integration

When you connect Nativ to ChatGPT, we process the account and workspace identifiers needed to authorise the connection, its permission and token records, and the explicit inputs sent to Nativ's tools. Inputs can include campaign copy, image URLs and images, replacement wording, language choices, and task instructions. We return the requested results to ChatGPT. The connection does not fetch your full ChatGPT conversation history.

Translation memory and style guides remain part of your Nativ workspace and can be available to its authorised members. Generating a translation does not approve it for shared memory. Nativ's ChatGPT integration saves an exact source and translation pair only when approval is supplied. Service records can include operation history, credit usage, errors, request timing and IP addresses. We use these records to operate the service, apply account permissions, maintain security and resolve support requests.

Recipients and Service Providers

We use contracted providers for cloud hosting and storage, database and authentication services, and AI processing. They receive the information needed to perform their part of the requested service, including translation or image processing. See our subprocessor list. When you supply an external image URL, Nativ retrieves the image from its host. Results returned to ChatGPT are also processed by OpenAI under the terms and settings of your ChatGPT account.

Data Retention

  • Account details, workspace content, translation memory, style guides and localisation history are retained with your Nativ account until removed through available workspace controls or a deletion request. Disconnecting ChatGPT does not delete this content.
  • Plugin connection records are retained with the account until removed through account or member cleanup or a deletion request. Access tokens expire after one hour and refresh tokens after 90 days. Expiry and revocation stop access but do not themselves erase the stored database records.
  • Temporary download copies generated by the MCP service use links that expire after one hour. These copies become eligible for automatic storage deletion after one day. Deleted storage copies can remain recoverable for seven further days. Link expiry does not erase localisation history or other workspace copies.
  • Routine service and security logs in our production cloud logging system are retained for 180 days. Provider audit records and backup or recovery copies can follow separate provider retention schedules; contact us for details relevant to your request.

Your Controls and Requests

You can disconnect Nativ in ChatGPT's plugin settings and manage content through the controls available to your Nativ workspace role. To request access, correction, an export, deletion of your Nativ data, or revocation of a plugin connection, contact founders@usenativ.com. We will explain any legal or security records that need to be retained and the retention period that applies. Disconnecting a plugin and deleting account data are separate actions.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. Our security and trust page includes our GDPR controls attestation and SOC 2 Type II status.

Contact Us

If you have questions about this Privacy Policy, please contact us at founders@usenativ.com.